We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and how to contact us and supervisory authorities in the event you have a complaint.
Who We Are
We collect, use, and are responsible for certain personal information about you. For the purposes of data protection legislation, the controller of the personal information we collect is PrimeWaveVenture LLC (“PrimeWaveVenture”).
30-Day Return Policy
Thank you for shopping with us! We hope you love your purchase. If you are not completely satisfied, we’re here to help.
Returns
- You have 30 calendar days from the date you received your item to initiate a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Certain types of goods are exempt from being returned, such as perishable goods, custom products, and digital downloads.
- Once your return is approved, you will receive instructions on how and where to send your package.
- Please ensure that the item is securely packaged to prevent damage during transit.
Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment. Please allow a certain number of days for the refund to be processed by your bank or credit card company.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a mistake on our part or a defective product.
- Original shipping costs are non-refundable.
Exchanges
- If you received a defective or damaged item, please contact us immediately, and we will arrange for a replacement at no extra cost.
Contact Us
If you have any questions regarding our return or refund policy, please contact us